Frequently Asked Questions - Customer

Shopping Information

What Delivery Methods Are Available?

All products found on Made In Cymru come with Free Delivery, how an item is delivered is down to the seller.

How Long Will It Take To Get My Order?

Each seller will offer their own delivery terms. If your product does not arrive on time please contact the seller.

Orders and Returns

How do I place an Order?

Orders are placed online through the websites secure SSL encrypted payment gateway.

Do I need an account to place an order?

No, you can either checkout as guest or if you believe you might purchase from Made In Cymru again, register for an account so you don't need to input your personal details each time.

How Can I Cancel Or Change My Order?

You will need to contact the seller to discuss this, as a lot of the products are handmade to order, it might not always be allowed.

Can I return products?

Yes, you are fully within your right to return products back to the manufacture/seller, we would ask that you consider carefully when purchasing the products as many of our sellers are small, independent businesses and work on small margins.

There must be a good reason for your return and we would ask that the seller is contacted within 48 hours of receiving the products to then arrange the product been sent back.

In some circumstances, where your product has been personalised, your rights to return becoming void, for assurances, please check each sellers T&Cs. (You will find these on each product page)

What if there is a product dispute?

Made In Cymru work closely with our sellers to ensure the products you receive meet the required standard and the expectations of the buyers. On the rare occasion there is a dispute between seller and buyer Made In Cymru may intervene to try and help settle the dispute.

Many of the items found on Made In Cymru are hand made and may differ very slightly to pictures of the seller’s profile, this must be expected with unique, bespoke handmade gifts & crafts.

If a product is faulty, will I need to return it before receiving a refund?

Yes. Unless other arrangements have been made with the seller.

Returns

If a product is faulty, will I need to return it before receiving a refund?

Yes. Unless other arrangements have been made with the seller.

Can I return products?

Yes, you are fully within your right to return products back to the manufacture/seller, we would ask that you consider carefully when purchasing the products as many of our sellers are small, independent businesses and work on small margins.

There must be a good reason for your return and we would ask that the seller is contacted within 48 hours of receiving the products to then arrange the product been sent back.

In some circumstances, where your product has been personalised, your rights to return becoming void, for assurances, please check each sellers T&Cs. (You will find these on each product page)

General Information

What is Made In Cymru?

Made In Cymru is an online marketplace for independent sellers in Wales who carefully handmake their gifts, products & crafts with love and care.

What can you buy on Made In Cymru?

Our unique online platform has been designed to offer a huge range of handmade Welsh products to suit online gift shoppers, we have over 2000 products live on the website with several more being added each day.

Why should I buy from Made In Cymru?

Buy Welsh, buy local, and support independent businesses in Wales.

Made In Cymru is quickly becoming a recognisable marketplace within Wales and indeed the UK.

Who can buy from Made In Cymru?

We welcome all UK customers at Made In Cymru. Our Welsh artisans offer such a huge variety of products, gift, food and beverages that will suit all budgets and preferences.

When did Made In Cymru launch?

Made In Cymru only launched in February 2021 - we have come a long way since launching with 113 products from 18 Welsh artisans.

Payment Information

How do I pay for purchases?

All payments are managed by Made In Cymru through our secure payment platforms.

Is buying on Made In Cymru safe?

Yes.
Made In Cymru is built using the Shopify model. Shopify is certified according to the Level 1 PCI DSS standard. It means that the stores are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring.

What Payment Methods Are Accepted

All major debit & credit cards and Paypal.